Last updated: April 6, 2026
In the following, we will provide you with information about the types of data processed by HIGHBERG SOLUTION S.R.L. (hereinafter referred to as the “Company”) and the purposes of such processing. We will also outline important legal aspects of data protection, particularly the rights to which you are entitled.
1. Definition of a data controller
The entity responsible for processing your data (the controller) is HIGHBERG SOLUTION S.R.L., a limited liability company, with its registered office in Ploiești, 12 Maramureș Street, 5th floor, Prahova County, registered with the Trade Registry under no. J2006000655299, Unique Registration Code: 18520049.
If you have any questions regarding data protection, please send them to the following e-mail address: office@highbergsolution.ro.
2. Classification of personal data
We may process the following categories of personal data in connection with our services:
- Personal data: This may include, for example, a person’s first name, last name, IP address, information about the search engine used, and details about the device you use to access our website.
- Contact information: This may include, for example, your first and/or last name, and email address (personal and/or business).
- Voluntary information: This is information that you provide voluntarily, without being explicitly asked to do so, and includes details regarding our services.
Applicable legislation
Article 6(1)(a) of the Regulation (EU) 2016/679 (hereinafter “GDPR”): “Processing is lawful if and to the extent that the data subject has given consent to the processing”.
Article 6(1)(b) of the GDPR: “Processing is lawful only if and to the extent that such processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract”.
Article 6(1)(c) of the GDPR: “Processing is lawful only if and to the extent that it is necessary for compliance with a legal obligation to which the controller (the Company) is subject”.
Article 6(1)(f) of the GDPR: “Processing is lawful only if and to the extent that the processing is necessary for the purposes of the legitimate interests pursued by the controller, that is, the Company, or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child”.
Article 9(2)(f) of the GDPR: “Special categories of personal data may be processed if such processing is necessary for the establishment, exercise, or defence of legal claims or whenever courts are acting in their judicial capacity”.
Why do we collect your data?
We process the data specified in Article 2 of this Privacy Policy, as well as any other data necessary to access our services, for the purpose of implementing and facilitating your experience on our website.
Furthermore, we use your data for customer relations purposes. We also process your data to answer your questions and respond to your requests regarding the provision of technical support or other customer services.
HIGHBERG SOLUTION S.R.L. does not sell, share, or rent your personal data.
Legal provisions applicable to the situations described above
Article 6(1)(a) of the GDPR applies when the data subject has given consent to the processing of personal data for one or more specific purposes.
Article 6(1)(b) of the GDPR applies to the processing of data to the extent necessary for the provision of the Company’s services.
Article 6(1)(c) of the GDPR applies to the processing of data to the extent necessary for the detection, prevention, and investigation of criminal offenses, as well as for the examination and compliance with retention periods in accordance with commercial and tax laws.
Article 6(1)(f) of the GDPR applies when processing is necessary for the purposes of the legitimate interests pursued by the controller. Legitimate interest, to the extent that Article 6(1)(f) of the GDPR applies to the type of processing in question.
Our legitimate interests in using your personal data to improve our services and customer service stem from our desire to provide you with the best possible service and to sustainably improve customer satisfaction.
Who is it intended for?
For the purposes described above, we may disclose your data to the following recipients: Company employees, for the purpose of fulfilling contractual and legal obligations, as well as protecting legitimate interests. In addition, entities that collaborate with us, IT service providers, call centers, data processors, companies within the HIGHBERG SOLUTION S.R.L. group, and business partners may receive your data.
Each service provider has access only to the personal data necessary to perform their duties. Each service provider is contractually obligated to treat your data confidentially and to process it only as part of the provision of services.
7. Processing to comply with legal requirements
We process the data you provide to comply with the legal obligations to which HIGHBERG SOLUTION S.R.L. is subject. These obligations require us to process the data, for example, to comply with disclosure obligations to authorities and to meet the processing requirements set forth by law.
8. Applicable law
Article 6(1)(c) of the GDPR applies to authorities that have the power to request the disclosure of data for the purposes described above.
Article 6(1)(a) of the General Data Protection Regulation (GDPR) applies where consent is required for the implementation of measures designed to optimize our processes and services.
Legitimate interest, to the extent that Article 6(1)(f) of the GDPR applies to the type of processing in question.
Our legitimate interests in using your personal data to improve our services and customer service stem from our desire to provide you with the best possible service and to sustainably enhance customer satisfaction.
9. Cookies
Our website uses “cookies.” Cookies are small text files that are stored on your hard drive by a web server. Cookies contain information that can later be read by a web server within the domain where the cookie was assigned to you. Cookies cannot run any programs or infect your computer with viruses. The cookies we use do not contain any personal data and are not linked to such data.
The legal basis for this data processing is found in Article 6(1)(b) (pre-contractual processing) and (f) of the GDPR, to the extent that personal data is processed.
We process data through our website to optimize our online offerings and, as a result, provide our customers with the best possible service and increase customer satisfaction.
For more information on how HIGHBERG SOLUTION S.R.L. manages the cookies used on its website, please refer to the “Cookie Policy” section.
10. Storage period
HIBERG SOLUTION S.R.L. stores your personal data until it is no longer necessary for the purposes for which it was collected or processed. If HIBERG SOLUTION S.R.L. has a legal obligation to store personal data, it will store such data for the retention period required by law.
11. You are entitled to the following rights
You have the right to obtain, at reasonable intervals, information about your personal data that we hold (Art. 15 of the GDPR).
Information regarding whether we store your personal data, the categories of personal data, and the purposes of processing. Upon request, HIGHBERG SOLUTION S.R.L. will provide you with a copy of the personal data being processed.
You also have the right to have inaccurate personal data concerning you rectified (Art. 16 of the GDPR).
You have the right to have your personal data erased (Art. 17 of the GDPR). HIGHBERG SOLUTION S.R.L. is required to erase personal data under certain circumstances, including if the personal data is no longer necessary in relation to the purposes for which it was collected or processed, if you withdraw the consent on which the processing is based, and if the personal data has been processed unlawfully.
Under certain circumstances, you have the right to restrict the processing of your personal data (Art. 18 of the GDPR). These include situations where you contest the accuracy of your personal data. In such cases, we are required to refrain from further processing your personal data—except for storage—until the matter is resolved.
If you choose to switch to another provider, you have the right to receive, in a machine-readable format, the data you have provided to us based on your consent or a contractual agreement with us, or to have the data transmitted in a machine-readable format to a third party of your choice (Right to data portability, Art. 20 GDPR).
12. There is no obligation to provide data
You are under no contractual or legal obligation to provide us with your personal data. Please note, however, that some of the services offered by the Company may not be accessible if certain personal data is not collected.
13. The right to object under Article 21 of the GDPR
If our processing of your data is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller (Article 6(1)(e) of the GDPR) or if it is necessary for the legitimate interests of HIGHBERG SOLUTION S.R.L., then you have the right to object at any time, on grounds relating to your particular situation (e) of the GDPR) or if it is necessary for the legitimate interests of HIGHBERG SOLUTION S.R.L., then you have the right to object at any time, on grounds relating to your particular situation, to the processing of your data. HIGHBERG SOLUTION S.R.L. will cease processing, unless we can demonstrate compelling legitimate grounds for such processing that override the grounds for ceasing processing.
14. You may withdraw your consent at any time
If the processing of your data by HIGHBERG SOLUTION S.R.L. requires your consent, you have the right to withdraw your consent at any time. Withdrawing your consent does not affect the lawfulness of the processing that took place between the time your consent was given and the time it was withdrawn.
If you would like to proceed as described above, please send us an email at office@highbergsolution.ro.
You have the right to file a complaint under Article 77 of the GDPR with the National Supervisory Authority for Personal Data Processing, located at 28-30 Gheorghe Magheru Boulevard, Bucharest, Romania.
COOKIE POLICY
Last Updated: April 15, 2026
- What is a Cookie?
Our website uses “Cookies.” Cookies are small text files that are stored on your hard drive or mobile device by a web server. Cookies contain information that can later be read by a web server within the domain where the cookie was assigned to you. Cookies cannot run any programs or infect your computer with viruses. The cookies we use do not contain any personal data and are not linked to such data.
The legal basis for this data processing is found in Article 6(1)(b) (pre-contractual processing) and (f) of Regulation (EU) 2016/679, to the extent that personal data are processed.
We process data through our Website in order to optimize our offerings and, as a result, provide our customers with the best possible services and increase customer satisfaction.
The cookie does not contain any software, viruses, or spyware, and does not have access to the information on the user’s hard drive.
HIGHBERG SOLUTION S.R.L. stores cookies in full compliance with Directive 2002/58/EC, which, in accordance with Regulation (EU) 2018/1725, establishes the rules for the use of cookies that process the personal data of end users within the European Union.
The cookies used on the HIGHBERG SOLUTION S.R.L. website are constantly updated, as the company’s goal is to optimize the user and customer experience.
- Cookie’s Role
Cookies are used to ensure a pleasant and secure web browsing experience and to provide you with comprehensive services. Specifically, cookies allow us to:
- Customize the layout and display of the Website according to your preferences (language, resolution, and settings related to the AI assistant, etc.);
- Generate anonymous statistics that help us improve the structure and content of the Website.
- Types of Cookies
The HIGHBERG SOLUTION S.R.L. website uses the following types of cookies:
| Cookie Type | Domain | Purpose | Duration | Category |
| daextlwcnf-* | highbergsolution.ro/com | Visitor cookie options storage | 13 months | Necessary |
| chatbase-* | highbergsolution.ro/com | AI Assistant | Session | Functional |
| _ga-* | highbergsolution.ro/com | Google Analytics | 13 months | Statistics |
- How are cookies used on the website?
During your visit to the Website, we will use cookies for the following purposes:
- Statistics
These Cookies are set by Google Analytics, and their purpose is to tell us, for example, whether you have visited the Site before. They allow us to track the users who visit us and how often they do so. Statistics Cookies are used to gather data on how you interact with the Website, for purely statistical purposes.
- Functionality
These Cookies are used to identify users preferences regarding the platforms features, to improve your experience on the Website.
- Do Cookies collect and/or contain personal data?
The cookies used by HIGHBERG SOLUTION S.R.L. do not collect personal information and do not personally identify internet users. The data collected through the use of cookies may only be used to facilitate your interaction with the Website’s features. This data is encrypted so that unauthorized persons cannot access it.
Data processed through cookies may be:
- Page views: the total number of pages viewed by visitors.
- Exist pages: the last page a user visits before leaving the website.
- User behaviour: views and clicks.
- New visitor vs. returning visitor.
- Session duration: how long the user stays on the site.
- Who receives the information collected through cookies?
HIGHBERG SOLUTION S.R.L. may use the services of third parties to provide you with the Website; these parties act as agents. These agents are authorized to process the data collected by cookies solely for the purpose of providing services.
HIGHBERG SOLUTION S.R.L. does not transfer your data collected through the installed cookies to any third party without your explicit consent to do so. HIGHBERG SOLUTION S.R.L. may transfer anonymous and/or aggregated data collected through the installed cookies to other organizations, which may use this data to improve the services they offer.
- Deleting Cookies
The applications used to access web pages (such as a web browser) save cookies on Internet users devices by default. However, you can change your settings so that the automatic installation of cookies is blocked by your web browser. Detailed information on how to manage cookies is available in your web browser’s settings.
- Other security issues related to cookies
Since all Internet users have the right to online privacy, it is advisable to be aware of potential security risks. These files are used to exchange information transmitted via cookies, which can be intercepted by unauthorized individuals or programs. For these reasons, you should pay close attention to the settings that protect your personal information available online.
- How to Manage Cookies?
You can delete all cookies currently stored on your device. This will delete all cookies from the websites you have visited. This procedure may result in the loss of certain data or information stored on the Website.
Strictly necessary cookies are used to ensure the Website functions properly and cannot be disabled in our systems. They are typically configured to respond to actions you take, such as setting privacy preferences or filling out contact forms. These cookies do not store personally identifiable information. Disabling or refusing to accept cookies may make certain web pages impractical or difficult to visit and use.